FAQS

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 7-14 business days due. Tracking numbers will be updated 2-3 days after your order has been SHIPPED. (We apologize for any delays)

I am not in love with my order, can it be returned? What if there is an issue?
Due to the intimate nature of the products, we are unable to accept returns. If the product is received defective or damaged please send an urgent email ASAP with the tracking number, issue your having, pictures and proof of purchase.  We may contact you if more information is needed. We give you 30 days to inform us of the issue you are having.  We will work with you to get the issue resolved as quickly as possible. 


Can I cancel my order?
You may be able to cancel your order with no penalty if you notify us within 24 hours! If your order has not been shipped we can cancel. Unfortunately due to the time frame the item may have shipped from the warehouse we may NOT be able to cancel the order. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, please reply to your order confirmation email or send an urgent email within 24 hours with the correct information.  If the given address is wrong we may be able to change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. Please note we will NOT be able to change the address if the item has been shipped.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days.

 I have a question that wasn't answered, can you please help?
Absolutely! We are available and happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response please attach your order number, name, address and the question or problem clearly. Please be advised it may take up to 2-4 business days for a reply email. Please bare with us and we appreciate your patience.